Aug 15 2017
05:17 AM
- last edited on
Jan 14 2022
05:30 PM
by
TechCommunityAP
Aug 15 2017
05:17 AM
- last edited on
Jan 14 2022
05:30 PM
by
TechCommunityAP
Hi All,
We have Azure AD joined machines, coniditional access and with Windows hello enabled, all our applications work with AAD Proxy single signon.
Currently outlook (office365) is our biggest problems, when you launch outlook for the first time (and also if your password changes) it prompts for the Windows Hello pin, then errors becasue it needs the password, ou have to click other users then enter O365 username and password.
Does anyone use Azure AD machines + Windows Hello without and Outlook credentials issues?
Should Windows hello be able to authenticate users in Outlook and am I missing something?
or
Is there a way to get outlook to default username and password prompt with windows hello enabled on the OS?
Thanks,
Aug 22 2017 02:59 PM
Hi Tom,
Do you have Modern Authentication enabled in Exchange Online for your tenant? Also, are you running the Click 2 Run version of Office?
Aug 24 2017 02:33 AM
Hi Grant,
Yes to both, we use the click to run version of office, and Modern Authentication is enabled.
Name OAuth2ClientProfileEnabled
---- --------------------------
*************.onmicrosoft.com True
Aug 25 2017 09:42 AM
Tom,
I was able to reproduce your issue in my environment. It looks like if you signed into Windows using your Hello PIN instead of your password, it traps you in the authentication pop-up cycle. I believe you can click the "more choices" link at the bottom of the prompt and use the standard email address and password, but I imagine most end-users won't know to do that. Microsoft needs to either update Outlook 2016 so that it can properly utilize Windows Hello, or make it smart enough to stop asking users for a PIN that won't work.
Oct 27 2017 12:19 AM
Same issue.
Office Pro Plus + Exchange Online + Windows 10 Creators Update + Modern Authentication on EXO + Logon using Windows Hello for Business = Prompt for credentials in Outlook and only accepts user and password
Nov 30 2017 12:48 PM - edited Nov 30 2017 12:48 PM
We are running into this problem as well. Did anyone figure it out? Thx!
Jan 08 2018 03:27 AM
We are experiencing the same problem in one of our tenants. We have a similar setup as described in a couple of the posts here.
We are currently working with Microsoft support on the issue. Will keep you updated on the progress.
Mar 23 2018 09:20 AM
Hi Kevin,
I ran into this problem today and as Grant mentioned in his reply (https://techcommunity.microsoft.com/t5/Azure-Active-Directory/Azure-AD-W10-and-Outlook/m-p/100860/hi...) I tried to log in via the link 'Sign in as a different user' (not sure if this is the exact phrase).
Then I removed the prefix 'azuread\' and proceeded to the password prompt. After providing my standard O365/AzureAD password, the prompt accepts the credentials and everything works as usual.
Hope this helps until Microsoft provides the fix, which Morten indicated.
Greetings, Sebastian
Apr 10 2018 11:47 PM
I saw this issue when accessing Exchange Online via a metered Outlook 2016 connection. Have the user logon with their usual account rather than the prompted Azuread\someuser@somedomain.com.
Apr 30 2018 09:37 AM
Apr 30 2018 09:37 AM
Running into the same issues, with Outlook 2016/Azure AD/Conditional Access via Intune/Modern OAuth enabled. Any luck here?
May 31 2018 09:20 PM
I'm also experiencing this issue; I'm being prompted for azuread\username@domain.com after opening outlook; any solutions?
Jun 01 2018 09:37 AM
I am experiencing the same issue, really having a hard time as the popup to logon comes back every few minutes and even removing azuread/ does not allow successful logon...
Nov 23 2018 12:10 PM
Nov 23 2018 12:13 PM - edited Nov 23 2018 12:21 PM
BTW - I documented the process on answers before I found this topic:
https://answers.microsoft.com/en-us/msoffice/forum/all/users-unable-to-open-outlook-2016-after-enabl...
Nov 23 2018 12:19 PM
Nov 23 2018 12:45 PM
Dec 05 2018 11:17 PM
Hi there
I seem to have the same issue - Surface Pro joined to Azure AD, this week Outlook and Skype stopped working. I have followed the steps to change the tenancy release schedule and I also opted the software into targeted. But no joy.
I have even uninstalled Office 2016, removed mail profile and retried - both SfB and Outlook fail to setup the account. Windows Security still prompts for the password and won't go away.
I have tried the email address as the username and Azuread\myo365email as the username also.