Jul 23 2019
- last edited on
Jan 14 2022
I have a issue:
We have configured AAD Connect to sync all on prem users to Azure Active directory. The on-prem AD UPN suffix is @technet.org.au and the Azure AD user UPN suffix is @technet.onmicrosoft.com. After the initial sync, I could see all the on-prem users in AAD with the suffix firstname.lastname@example.org. That is when I realized that the custom domain name i.e. technet.org.au wasn’t added to the custom domain names in AAD\Office 365. So I went ahead and registered the custom domain in Office 365. As part of the registration process, it asked to add a TXT record to the DNS service which we did. But it looks like the custom domain is added incorrectly. Instead of technet.org.au, the UPN suffix is: technetorgau.
So In order to revert the change, i am thinking i should do this:
am i on the right path?
Thanks everyone in advance
Jul 23 2019 11:38 PM
Never seen a domain being added "incorrectly" in the fashion you describe, but yes, the steps you outlined should do.
Jul 24 2019 01:36 AM
@Vasil Michev Thanks for your response. just for completeness i should add one more step to remediation steps that i posted earlier:
before deleting the domain from the Custom domain names, make sure it is not the primary domain as shown:
Jul 24 2019 05:48 AM
1. As @Vasil Michev mentioned, have never seen that happening in my experience, but yes the steps mentioned by you, should do the trick and get this resolved.
2. You can never remove a domain that is flagged as Primary, you would need to change the primary domain or in other words default routable domain to something else or domain.onmicrosoft.com and then remove the custom domain.
3. Ensure, no services bind up like SIP, Mailboxes associated with the custom domain name, to ensure smooth removal. Because a Force Removal would take atleast 24 hours to remove completely from backend before you can add your custom domain again.