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Investigating Failed AIR

Silver Contributor

My client has Investigataions with a status of partially remediated and the message "A problem prevented the remediation of some malicious entities." I have opened a support ticket, but I"m not getting any help from them. Has anyone else seen this or have any idea how to investigate?

 

2 Replies
I have had this issue when the email was already removed.
Is this the case?
That could be it, but I'm not really sure, Explorer shows 3 events, Original Delivery, Success- Message moved to Quarantine, and Failure-message moved or deleted by user. but when I look at the Incidents page, it shows the state as Queued, it seems to have gotten stuck.