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if I switch my user (admin user) to our sandbox org I have no issue.  There must have been a changed in the last few days with an update.  Any help is appreciated.     \"errorCodeName\": \"Microsoft.SalesProductivity.ServiceFramework.SPServiceCustomErrorCode.MissingSalesCopilotCustomization\",     \"message\": \"Copy the error details here, then share them with your admin or Microsoft support and ask if they can help you resolve this issue.\",     \"title\": \"Something went wrong\",     \"properties\": {},     \"troubleshootingLink\": null,     \"sessionId\": \"71a1cf8b-9782-4cd8-b31a-4167d061c744\",     \"activityId\": \"bfbeaa87-0421-461c-b1cf-d6bd7d454a22\" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"970","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:Outlook experience","text":"Outlook experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2804129":{"__typename":"User","uid":2804129,"login":"tinakilly87","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:2804129"},"ForumTopicMessage:message:4351654":{"__typename":"ForumTopicMessage","subject":"Member cannot create new private-channel in teams","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4351654},"lastPostingActivityTime":"2024-12-03T05:00:34.593-08:00","solved":false},"id":"message:4351654","revisionNum":1,"uid":4351654,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2804129"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2024-12-02T23:34:25.803-08:00","lastPublishTime":"2024-12-02T23:34:25.803-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Although MS365 administration center and Teams settings about \"member add private channel\" is permitted, the members cannot create new private channel in teams.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"170","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:How to get started","text":"How to get started","time":"2020-09-10T21:35:09.741-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:4351655":{"__typename":"ForumTopicMessage","subject":"How to Disable CoPilot","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4351655},"lastPostingActivityTime":"2024-12-02T23:36:23.968-08:00","solved":false},"id":"message:4351655","revisionNum":1,"uid":4351655,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2804129"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2024-12-02T23:36:23.968-08:00","lastPublishTime":"2024-12-02T23:36:23.968-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a user that really hates the CoPilot and it keeps coming up on his outlook. 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Any way to locally disable CoPilot for just a single user   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"205","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:AI enabled Sales","text":"AI enabled Sales","time":"2022-10-03T04:25:09.305-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:How to get started","text":"How to get started","time":"2020-09-10T21:35:09.741-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Outlook experience","text":"Outlook experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:Teams experience","text":"Teams experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2802193":{"__typename":"User","uid":2802193,"login":"yue","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg"},"id":"user:2802193"},"ForumTopicMessage:message:4351142":{"__typename":"ForumTopicMessage","subject":"Member cannot create new private-channel in teams","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4351142},"lastPostingActivityTime":"2024-12-02T23:17:56.744-08:00","solved":true},"id":"message:4351142","revisionNum":1,"uid":4351142,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2802193"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2024-12-02T00:35:47.987-08:00","lastPublishTime":"2024-12-02T00:35:47.987-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Although MS365 administration center and Teams settings about \"member add private channel\" is permitted, the members cannot create new private channel in teams.   Some errors are occured now? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"200","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:Teams experience","text":"Teams experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:tips and tricks","text":"tips and 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for Sales configuration error with Outlook","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4190390},"lastPostingActivityTime":"2024-11-12T17:17:45.775-08:00","solved":false},"id":"message:4190390","revisionNum":1,"uid":4190390,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2571560"},"metrics":{"__typename":"MessageMetrics","views":699},"postTime":"2024-07-12T15:30:52.705-07:00","lastPublishTime":"2024-07-12T15:30:52.705-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello - I am having a challenge from Outlook to Copilot for Sales.  Steps I am taking:   \n 1.  in Outlook, click on Copilot for Sales add in \n 2.  click on save email to Dynamics 365.  \n 3.  Get an error message (attached below)  \n   \n Please advise.  I am following the steps in the docs site Fix mailbox errors in Dynamics 365 - Copilot for Sales | 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error","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4156472},"lastPostingActivityTime":"2024-10-20T00:37:05.482-07:00","solved":true},"id":"message:4156472","revisionNum":1,"uid":4156472,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2499993"},"metrics":{"__typename":"MessageMetrics","views":1278},"postTime":"2024-05-30T14:15:13.755-07:00","lastPublishTime":"2024-05-30T14:15:13.755-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have admin-deployed Copilot for Sales via M365 Intergrated App process.  After about a week, we started getting dozens of users with an error message in the sidepane within Outlook.  It simply states \"We can't start this add-in because it isn't set up properly.\"   I have tried to compare users who have the issue vs users who don't have the issue, but they appear to be on the same versions of 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loading CoPilot for Sales in Teams and Outlook","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4244676},"lastPostingActivityTime":"2024-10-14T14:58:03.087-07:00","solved":false},"id":"message:4244676","revisionNum":1,"uid":4244676,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2665206"},"metrics":{"__typename":"MessageMetrics","views":231},"postTime":"2024-09-13T06:42:06.556-07:00","lastPublishTime":"2024-09-13T06:42:06.556-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We are facing this issue when I try to use copilot for sales. The error message is this: Microsoft.SalesProductivity.ServiceFramework.SPServiceCustomErrorCode.ConnectionIdDeletedInPA,   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"211","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:Salesforce CRM connectivity","text":"Salesforce CRM connectivity","time":"2022-09-04T07:46:06.543-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:Seller Productivity","text":"Seller Productivity","time":"2022-10-03T04:25:09.305-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTB8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjQ0Njc2LTYxOTczMGkzQTQyNzI3OTBEOUVBODlD?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTB8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjQ0Njc2LTYxOTczMWlFRTIxRjJGODAzMTczM0VC?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2704621":{"__typename":"User","uid":2704621,"login":"gffgff","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-11.svg"},"id":"user:2704621"},"ForumTopicMessage:message:4264867":{"__typename":"ForumTopicMessage","subject":"جـلب الـحبيب كالصاعقة 5940271.42 009.66 - شـيخ روحـاني مشهور -* رد الـمطلقـة #","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4264867},"lastPostingActivityTime":"2024-10-07T23:40:11.320-07:00","solved":false},"id":"message:4264867","revisionNum":1,"uid":4264867,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2704621"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2024-10-07T23:40:11.320-07:00","lastPublishTime":"2024-10-07T23:40:11.320-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" To Dynamics GP Community:   It is with mixed emotions that we announce the end-of-life for Microsoft Dynamics GP, a product that has been a c ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"148","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:Salesforce CRM connectivity","text":"Salesforce CRM connectivity","time":"2022-09-04T07:46:06.543-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:TBC","text":"TBC","time":"2023-06-26T10:27:35.272-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2462378":{"__typename":"User","uid":2462378,"login":"BrianLevenson","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Microsoft","color":"333333","rankStyle":"OUTLINE"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0yNDYyMzc4LTU4Nzk1MWk3RjVGRkIxQ0NERjQzMTU5"},"id":"user:2462378"},"ForumTopicMessage:message:4157233":{"__typename":"ForumTopicMessage","subject":"Copilot for Sales Adoption Tracking & Success KPIs","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4157233},"lastPostingActivityTime":"2024-07-17T14:57:23.925-07:00","solved":false},"id":"message:4157233","revisionNum":1,"uid":4157233,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2462378"},"metrics":{"__typename":"MessageMetrics","views":1463},"postTime":"2024-05-31T11:31:14.956-07:00","lastPublishTime":"2024-05-31T11:31:14.956-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" As my organization rolls out Copilot for Sales starting with a champions cohort first and then team by team across our sales organization, we're planning what and how to track our success. There are OOTB reports for M365 Copilot adoption and great reports for D365 Sales usage, but we're not seeing any unique reports for Copilot for Sales. Has anyone developed best practices or repeatable patterns that could be used for this? \n   \n In addition to simple DAU and MAU, we're planning to track more general RevOps metrics like deal velocity, win rate, lead to opportunity conversion rate, and qualification speed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"620","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:AI enabled Sales","text":"AI enabled Sales","time":"2022-10-03T04:25:09.305-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:Sales Productivity","text":"Sales Productivity","time":"2017-08-21T16:31:31.023-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Seller Productivity","text":"Seller Productivity","time":"2022-10-03T04:25:09.305-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:tips and tricks","text":"tips and tricks","time":"2016-08-01T14:39:11.268-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2543691":{"__typename":"User","uid":2543691,"login":"Hannah_Lundquist","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg"},"id":"user:2543691"},"ForumTopicMessage:message:4175768":{"__typename":"ForumTopicMessage","subject":"CRM Connectivity","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4175768},"lastPostingActivityTime":"2024-07-17T09:17:18.250-07:00","solved":false},"id":"message:4175768","revisionNum":1,"uid":4175768,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2543691"},"metrics":{"__typename":"MessageMetrics","views":407},"postTime":"2024-06-25T09:41:13.447-07:00","lastPublishTime":"2024-06-25T09:41:13.447-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Can we connect Copilot sales to a different CRM other than Salesforce? We currently use Monday and are trying to decide if Copilot for Microsoft 365 is the best option for us or if there is a better one. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"205","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:How to get started","text":"How to get started","time":"2020-09-10T21:35:09.741-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61151":{"__typename":"User","uid":61151,"login":"siddiq ali","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg"},"id":"user:61151"},"ForumTopicMessage:message:4190905":{"__typename":"ForumTopicMessage","subject":"Send rich text email notifications in Dynamics Sales","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4190905},"lastPostingActivityTime":"2024-07-17T09:14:11.398-07:00","solved":false},"id":"message:4190905","revisionNum":3,"uid":4190905,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:61151"},"metrics":{"__typename":"MessageMetrics","views":320},"postTime":"2024-07-14T02:42:24.497-07:00","lastPublishTime":"2024-07-14T02:45:14.143-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear All,   I'm new to Dynamics Sales and this is my first post here.   I have a requirement from my client to send rich text email notifications through a sequence in Dynamics Sales. However, I've noticed that Dynamics Sales only provides the option to compose plain text emails for notifications.   Is there a way to enable rich text formatting for email notifications in Dynamics Sales, or are there any workarounds or third-party solutions that can achieve this?   Any guidance or suggestions would be greatly appreciated!     Regards, MSA. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"588","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:developer","text":"developer","time":"2016-07-01T11:00:22.155-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:Sales Productivity","text":"Sales Productivity","time":"2017-08-21T16:31:31.023-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:tips and tricks","text":"tips and tricks","time":"2016-08-01T14:39:11.268-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2524773":{"__typename":"User","uid":2524773,"login":"Markjack1010","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg"},"id":"user:2524773"},"ForumTopicMessage:message:4169283":{"__typename":"ForumTopicMessage","subject":"Copilot Outlook addin - Tracking\\ saving recurring Appointment","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4169283},"lastPostingActivityTime":"2024-06-16T22:23:33.468-07:00","solved":false},"id":"message:4169283","revisionNum":1,"uid":4169283,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2524773"},"metrics":{"__typename":"MessageMetrics","views":339},"postTime":"2024-06-16T22:23:33.468-07:00","lastPublishTime":"2024-06-16T22:23:33.468-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, Is it possible to track a series of meetings in the Copilot add-in?   In the Dynamics App for Outlook application, there was such an option, I can open the entire series and save it to Dynamics 365. In the copilot add-on, a message appears about the inability to track the reccuring meeting. In Copilot presentations, Microsoft indicates that all Dynamics App for Outllok functionalities are (or will be) included in Copilot. Does anyone know anything more about recurring meetings in Copliot Outlook ad in? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"524","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:Outlook experience","text":"Outlook experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2411232":{"__typename":"User","uid":2411232,"login":"jas_infront","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-11.svg"},"id":"user:2411232"},"ForumTopicMessage:message:4158414":{"__typename":"ForumTopicMessage","subject":"Copilot for Sales - tracking a Reply to already sent email","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4158414},"lastPostingActivityTime":"2024-06-03T05:03:37.757-07:00","solved":false},"id":"message:4158414","revisionNum":1,"uid":4158414,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2411232"},"metrics":{"__typename":"MessageMetrics","views":361},"postTime":"2024-06-03T05:03:37.757-07:00","lastPublishTime":"2024-06-03T05:03:37.757-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear all,   Saving emails with Copilot for Sales form Outlook works as intended except in once case.  When a sales person first sends an email to a CRM contact - it will be tracked in CRM.  If there is no response the Sales will reply to that same email (that is already saved in CRM) to the same CRM contact person - which should be the same thread, but that Replay email is not being saved in CRM. The Sales would have to go and save it manually again.   Is there a reason for this?    Thank you Kind regards Jasmina ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"560","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:CRM Data Entry","text":"CRM Data Entry","time":"2022-11-16T05:33:57.427-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:Sales Productivity","text":"Sales Productivity","time":"2017-08-21T16:31:31.023-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2415330":{"__typename":"User","uid":2415330,"login":"AHSAN3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg"},"id":"user:2415330"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MTQyMjk0LTU4MTcyMGk3RUQ2QkY3RDIxODkzRUZF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MTQyMjk0LTU4MTcyMGk3RUQ2QkY3RDIxODkzRUZF?revision=1","title":"Screenshot 2024-05-16 003341.png","associationType":"BODY","width":407,"height":762,"altText":null},"ForumTopicMessage:message:4142294":{"__typename":"ForumTopicMessage","subject":"Opportunity Details and Summary not showing up in Outlook","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4142294},"lastPostingActivityTime":"2024-05-30T00:22:20.567-07:00","solved":false},"id":"message:4142294","revisionNum":1,"uid":4142294,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:2415330"},"metrics":{"__typename":"MessageMetrics","views":559},"postTime":"2024-05-16T00:38:04.045-07:00","lastPublishTime":"2024-05-16T00:38:04.045-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi ,   I have configured the sales copilot add-in but the only feature is see is linking and creating contact in Dynamics 365.    Email drafting, opportunity summary and other features are not coming up in Outlook add-in   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"255","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:Outlook experience","text":"Outlook experience","time":"2022-08-03T07:55:57.185-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTB8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MTQyMjk0LTU4MTcyMGk3RUQ2QkY3RDIxODkzRUZF?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1418382":{"__typename":"User","uid":1418382,"login":"wchucgf","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Copper 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implement?","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4154294},"lastPostingActivityTime":"2024-05-28T13:55:58.874-07:00","solved":false},"id":"message:4154294","revisionNum":2,"uid":4154294,"depth":0,"board":{"__ref":"Forum:board:VivaSales"},"author":{"__ref":"User:user:1418382"},"metrics":{"__typename":"MessageMetrics","views":299},"postTime":"2024-05-28T13:49:10.446-07:00","lastPublishTime":"2024-05-28T13:55:58.874-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" check out this \"agent copilot\" chat window inside of salesforce: i got this screenshot from our Microsoft sme - but in turn i have yet to receive any step-by-step on how to enable this in our salesforce cloud or if this agent copilot chat window is even possible? as there is no Microsoft article i can find describing this. even talked to the SME that gave the screenshot and all she sent was article on how to setup copilot sales in outlook and teams. so i ask this community - have you seen this salesforce copilot chat window and how do you implement this?? 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I can't use the Copilot app. Error: poor connection or I suggest logging in with a different account and checking the settings. I updated the app, turned off the system and logged back into my account. Nothing helps. Is there a solution to this problem? 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