Forum Discussion
Users need to re-enter passwork again
Hello,
Since a few day I have multiple report from our users that they need to enter their office365 password again in Outlook 2016. When they enter their password, the password box just re-app...
We use passwords, provided by office365. I just tried to login into the portal using a user credentials, no problem. The same user gets message by outlook that he has to fill in his password again.
I did an audit search, nothing came up.
Can you capture a screenshot of the password prompt the next time this happens? Curious as to whether you are seeing the basic auth prompt or the ADAL one.