Forum Discussion

Copper Contributor

Aug 21, 2018

Unable to sign in to Office through Microsoft excel or word 2016

Hello everyone. I have recently installed Microsoft Office 365 on my windows 7 64 bit laptop and I am having trouble syncing my account within Microsoft Excel and Word (the two products I use.) I...

Adam Ochs

Iron Contributor

Aug 22, 2018

Hey Daniel Botoff,

The attachment just shows a screenshot of a blank screen, so I do not see any error in and of itself. I assume this is a screenshot of the screen going blank after entering in your gmail account.

Could you post another SS or just tell me the text of the error you are getting?

Also without seeing the error, I will post a guess. I have had issues where my laptop had a different version of O365 (in my case the home version) and it was causing issues when I tried to sign into my work account. I had to login to o365 (portal.office.com) and download the software directly from there, reinstall, then I was able to successfully get everything to work.

So if you have not tried it, that is always a good step, try re-downloading the install file directly from O365, and using that application/install to setup.

If you already did that, or dont have that issue, then any more details about the error you can give, and I will try to see if I can help you out :)

Thanks!

Adam

Daniel Botoff
Copper Contributor
Aug 22, 2018
HI Adam,

Thanks for the response. The screenshot IS the error. When I type in my username or login and click next to sign in to my account the next box which should normally be putting in a password just goes blank or as in this case a white box. I've tried reloading the program, attempted to sign in from Microsoft word or Excel and I have the same problem each time.

I believe I downloaded home version though and I am attempting to sign in to my gmail account. Is it possible it won't let me sign in because I don't have a "work" account? I have not tried a reinstallation yet as I just fresh installed the program a few days ago, but I could give it a try.

Thanks for the suggestion.
- Adam Ochs
  Iron Contributor
  Aug 22, 2018
  Hey Daniel,
  
  It just depends on which version of O365 you have. I personally work in the business world all the time, so since i had an O365 subscription that based a business account (non personal), I needed to have the application that matched as such.
  
  I would just login to the portal (portal.office.com) and try to download whatever software it will let you from there, and that will 100% be the right one!
  
  Adam