Forum Discussion
kevincoutu
Apr 16, 2021Copper Contributor
Unable to open encrypted email in Outlook web
I can encrypt a message and send/receive using Outlook client and read it just fine. I can read the message with Outlook on my mobile device. I cannot however view the message using Outlook in O365 web. I see that the message is an attachment that I can only download but cannot view in the web viewer. I'm prompted to download and install a trial of Outlook client. In all the docs I've read, they indicate that viewing in the Outlook web interface should work just fine. Am I missing a setting to enable this for my org?
- Best open a support case and report this.
2 Replies
- Best open a support case and report this.
- kevincoutuCopper Contributor
VasilMichev thanks for the advice, support request opened.