Jan 27 2019
01:57 AM
- last edited on
Feb 06 2023
03:43 AM
by
TechCommunityAP
Jan 27 2019
01:57 AM
- last edited on
Feb 06 2023
03:43 AM
by
TechCommunityAP
We are aware of an issue where some Office 365 Business / Microsoft 365 Business users are unable to apply Information Rights Management (IRM) protection to documents or emails, even if they are licensed to use the feature. In addition, these users can’t apply labels that are configured to apply this protection in the Azure Information Protection client with Office. Note: Office 365 ProPlus users are unaffected.
The team has fixed the issue, and the fix is gradually rolling out worldwide. There is no need to install an Office update; once the fix has deployed to you, your ability to protect content with IRM will be re-enabled automatically.
Today, the fix is deployed to 80% of affected users, and we expect to complete the deployment to 100% of affected users in the next few weeks. We will keep you updated about the fix deployment status in the comments below.
Workaround: If you are one of the affected users to whom the fix has not yet been deployed, and you need to protect your documents or emails with IRM now, you can close your Office applications & run the registry file in the attached zip archive to manually enable the fix as a workaround.
UPDATE -- February 1, 2019:
The fix has now been deployed to 100% of affected users, so there is no need to apply a workaround anymore.
Jan 28 2019 07:31 PM
Please post the error, that one will experience when applying IRM on emails.
it will help to identify the issue and apply the work around
Mar 09 2019 11:40 AM
Mar 09 2019 05:46 PM
Apr 05 2019 12:37 AM - edited Apr 05 2019 12:39 AM
Same here, we are in April and some users still encounter this error. Is there a KB we can deploy so we are sure the fix is applied? @Jim Parsons @Mike Paer
Apr 05 2019 04:22 AM
Jun 04 2019 01:15 PM
@Jim Parsons Hi we have the same issue. Is there anyway to get the ticket number for the IRM issue. I would like to provide this to the tech we are working with. Hopefully he can access and resolved our issue as well.
Thanks,
Jeri JJmint
Jun 04 2019 01:32 PM