Forum Discussion
Shared mailboxes
I got two shared mailboxes in an Office 365 enviroment, let's name them 'Mailbox A' and 'Mailbox B'. These were resource mailboxes in the past, which were migrated from an on-premise Exchange server....
Alexander Bontenbal Great! When and how does nr 1 occur? (some more details please).
It's used on a Windows PC with Outlook, PC runs 24/7 usually, Outlooks stays open as well.
After some inactive time, like an hour or more, the user can't open the shared mailbox in Outlook anymore. If the user restarts Outlook, than it will work again, but understandable it's annoys the user each time he has to restart Outlook just to access the shared mailbox.
Now I already tried with a new Outlook profile, reinstalling Outlook and manually added the shared mailbox to Outlook, but the problem is still recurring.
After some inactive time, like an hour or more, the user can't open the shared mailbox in Outlook anymore. If the user restarts Outlook, than it will work again, but understandable it's annoys the user each time he has to restart Outlook just to access the shared mailbox.
Now I already tried with a new Outlook profile, reinstalling Outlook and manually added the shared mailbox to Outlook, but the problem is still recurring.