Forum Discussion
Security & Compliance Labels - Still Not Working
I raised a query last year with the Data Governance team about Labels not working correctly. I also note that others have raised issues with this feature not working correctly. (https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_security-mso_o365b/new-labels-feature-does-not-work/1225931d-e29f-4c13-b8d2-375ad1afabbb)
With GDPR laws coming into force in the UK very soon, I need to implement retention and deletion policies as a matter of urgency. However it still appears that the released functionality still does not work as intended.
For my current issue, I have create a Label to retain content (not marked as a record). I have applied this Label Policy and associated label to my SharePoint Online library. I am unable to delete documents with the label applied. My understanding is that the item should appear to be deleted but moved to the Preservation Library. It appears that the Preservation Library is not created.
Would it be possible to receive clarification on this functionality and when this will work as expected?
It is critical that we (all European users) are able to apply Labels in a simple, transparent and non-obstructive way. Given that GDPR comes into force at the end of May I am concerned that we do not have the tools to implement proper procedures within O365.
31 Replies
Hi Craig,
Have a look at your firewall and make sure it is all good:
https://docs.microsoft.com/en-us/azure/information-protection/get-started/requirements#firewalls-and-network-infrastructure
Also:
Hope that helps.
Best regards,
Ion
Ion, I'm afraid that you have not understood the specific issues here. This is not Azure Information Protection or Firewall Related.
Hi Craig,
I'm experiencing the same thing. I'd suggest, however, that what we're experiencing is the desired functionality and that, simply, Microsoft have failed to update their documentation.
What is interesting, however, is that you will be unable to delete the Document Library containing these files (give it a go, you get an error message) but O365 will let you delete the site without a trace. I've raised a question to Microsoft about this so let's see if they respond to me as I notice nobody's got back to you yet.
Regards,
Ady
Thanks for your reply Ady as I still have received no word from Microsoft.
With 25 days until GDPR comes into force, I am concerned that I will not be able to implement our desired data protection policies.
- I've raised the same issue with 365 support, and they told me it was expected behaviour (which I disagree with, and their documentation disagrees with).
https://techcommunity.microsoft.com/t5/SharePoint/Retention-policy-via-label-unable-to-delete-content/m-p/184172#M16731
