I have a customer that need to reset her Office 365 business password. The challenge is that she has an Office 365 home subcription with the same email adess as her alternative email.
So when we try to reset her professional email (firstname.lastname@example.org) end choos dene code to elternative email (email@example.com) Nothing arrives in her alternative email.
I have sent an email her Home subscription to my account. And that worked. When i replied on that email, nothing showed up in her email inbox.
Could i change the Office 365 Home account to firstname.lastname@example.org and use name@outlookcom as the email adress, when I am asked to enter the alternative email for the bussines account?