Aug 28 2017 08:10 AM
Hello Guys,
I can't see the box with profile basic information when I pass the mouse over people Icon on people Webpart. Is there any issue with that webpart? Is there any configuration to try and do this function to work again?
Aug 28 2017 11:10 AM
Do you have more info on how your tenant is configured if it was working etc?
Aug 29 2017 04:42 AM
Even in the new created teams or communications sites it doesn't work.
When we pass the mouse over the people icon and name, in a people webpart added, nothing happens.
We also tested with different browsers like IE, Chrome, Firefox and the behavior is the same. We also tested outside the corporate network to isolate and discard causes like Firewall locks and windows Policies.
It's really strange.
Sep 05 2017 10:41 PM - edited Sep 06 2017 09:40 PM
Hi Alan,
Thanks for reporting this problem to us.
One cause of not showing the poping up people profile is this person doesn't have email which may caused by this person doesn't have product license.
Could you please help to check if all the people in people web part are with correct license? And could you please add some people with correct license to people web part to confirm if people web part can be showing poping up people profile correct?
You can go to Admin Center -> Users->Active Users to check if user has license or not.
Thank you very much!
Steve
Dec 02 2020 11:15 PM
@Alan Santos I'm curious -- did you figure out how to resolve this? I am having the same issue.