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Have you tried reinstalling office? Download the "Office" application from the store (it is a office dashboard like thing). If you did, try open the apps from the Office Dashboard.
What windows version are your running?
Hi Rene,
Thank you for taking the time to help.
I haven’t tried to reinstall Office… I have been desperately avoiding it so that I will not lose all of my customization. If necessary in the end, I will do it.
The Office Dashboard that I have installed (the orange background with a white window) opens everything in OneDrive. It doesn’t offer the option of opening in the Desktop version.
Finally, I’m running what is supposed to be the most recent version of Windows 10: Home 1909 v. 18363.535.
Again, thanks.
Greg
gcell Open the credential manager (https://support.microsoft.com/en-gb/help/4026814/windows-accessing-credential-manager), under generic credentials locate your office/microsoft login. Click on remove, restart your pc and then log in to your office account.
Hi again, rene_weber, and thanks again for helping.
Unfortunately, the suggestion didn't work. I experimented a couple of ways with the idea, and the problem persists.
Now, for the second time in two weeks, my Office icons in the Start menu are showing up faded with a black line underneath. The previous time I looked for and installed Windows 10 updates and it resolved. This time, no updates show up. It's very frustrating.
Greetings.
- Hello gcell,
This sounds strange. Are you logged on on your machine with a local or a microsoft account?