Forum Discussion

Copper Contributor

Jan 20, 2018

Outlook will not open without an internet connection

Hi I am subscribed to Office 365 for some time now. For the first time this evening my internet connection failed and for some reason I am unable to access outlook. I then activated hotspot on my mob...

office 365

Carlos Gomez

Microsoft

Are you receiving any error message?

Have you tried opening outlook in save mode?

Have you tried having only one single account and if it works start adding the other one by one, this to see if issue reproduces with after adding an specific account

What build of the Outlook client is being used?

Shane Eigell

Copper Contributor

Sep 24, 2018

Experienced an instance of same - Outlook 365 - failing to complete the "Loading Profile" task (shown bottom of splash page) during a period when Local Network was healthy but ISP had Internet Outage. Multiple Outlook 365 Inboxes including User and Shared, multiple POP3 mailboxes, and Hotmail/Live Inbox. Outlook 365 current version - v1808 build 10730.20102. Over 5 minutes at same "Loading Profile" status. After ISP resolved its issues, Outlook 365 was able to open my Profile with only the usual 30-45sec of effort.

B_Loe
Copper Contributor
Jun 05, 2019
Having the same issue right now. Never gets past the splash screen whilst on an airgapped network.
- Adam Fowler
  Iron Contributor
  Jun 25, 2019
  Anyone seen updates on this? Had an incident where internet was lost, Outlook crashed for everyone and they couldn't open it, it just hung on the email view with nothing in it. Mailboxes in Exchange Online but clients set to Cached Mode.