outlook - microsoft authenticator - oops something went wrong

Super Contributor

Got error in outlook - Microsoft authenticator - oops something went wrong 


when trying to configure o365 outlook profile


- sign in using password

- prompt for authentication code

- switch to authentication app to read the code

- switch back to outlook app and got error oops something went wrong




i am using iphone with latest iOS


any know issue?




3 Replies
best response confirmed by Marvin Oco (Super Contributor)
  1. Open Authenticator App 
  2. Click on the three underline
  3. Choose Settings
  4. Make sure that App Lock is disabled
  5. Try to sign in again in outlook mobile appCapture.PNG

@Marvin Oco 


This helped me just now. So happy I registered into the community to say "Thank you!"

@Marvin Oco 


Thank you for reminding me I turned this on. Your fix is correct and I am a happy man right now. :)