SOLVED

outlook - microsoft authenticator - oops something went wrong

Steel Contributor

Got error in outlook - Microsoft authenticator - oops something went wrong 

 

when trying to configure o365 outlook profile

 

- sign in using password

- prompt for authentication code

- switch to authentication app to read the code

- switch back to outlook app and got error oops something went wrong

 

Capture.PNG

 

i am using iphone with latest iOS

 

any know issue?

 

 

 

3 Replies
best response confirmed by Marvin Oco (Steel Contributor)
Solution
  1. Open Authenticator App 
  2. Click on the three underline
  3. Choose Settings
  4. Make sure that App Lock is disabled
  5. Try to sign in again in outlook mobile appCapture.PNG

@Marvin Oco 

 

This helped me just now. So happy I registered into the community to say "Thank you!"

@Marvin Oco 

 

Thank you for reminding me I turned this on. Your fix is correct and I am a happy man right now. :)

1 best response

Accepted Solutions
best response confirmed by Marvin Oco (Steel Contributor)
Solution
  1. Open Authenticator App 
  2. Click on the three underline
  3. Choose Settings
  4. Make sure that App Lock is disabled
  5. Try to sign in again in outlook mobile appCapture.PNG

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