Forum Discussion

Copper Contributor

Jan 17, 2018

Outlook error when doing a search

when doing a search "in current mailbox" or other I get an error "Something went wrong and your search couldn't be completed" It looks like there's a problem with your network connection Le...

exchange

MikelReber

Copper Contributor

May 07, 2020

Reinstalling office fixed our issue temporarily. BUT we're already getting cases where the problem has come back.

Cluster46

Copper Contributor

May 07, 2020

MikelReber

A client began receiving the message across their user base yesterday. They use on-prem Exchange. I rebuilt the Exchange Index on the server but same error continues. Based on the other input in this thread I'm leaning towards a client side issue maybe a patch that was released?

MikelReber
Copper Contributor
May 07, 2020
Cluster46

Has to be client side - OWA searches are fine. I didnt apply any updates manually though and we have automatic updates turned off except security patches.

Odd. I'll have to keep monitoring this thread.
- Cluster46
  Copper Contributor
  May 07, 2020
  MikelReber
  
  Just to back up what you said I also tested OWA searches and they are fine. I think this may have something to do with a switch that was somehow flipped setting FAST searches to the default over Windows Desktop Search. Client for now is increasing cache size on their computers that need a deeper search history and clicking the "search your computer instead" link. Not ideal for sure.
  
  https://techcommunity.microsoft.com/t5/outlook-global-customer-service/how-outlook-2016-utilizes-exchange-server-2016-fast-search/ba-p/381195
  - dlrash
    Copper Contributor
    May 07, 2020
    FYI that Registry Setting to disable ServerAssistedSearch should work, if you can push that out via GPO.