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Andrew Reynolds's avatar
Andrew Reynolds
Copper Contributor
Jan 17, 2018

Outlook error when doing a search

when doing a search "in current mailbox" or other I get an error   "Something went wrong and your search couldn't be completed" It looks like there's a problem with your network connection Le...
exchange
svoyer's avatar
svoyer
Copper Contributor
May 07, 2020

MikelReber  Coindidence, i don't think so, i also got the same error today... Anyone can confirm the right way to do it?

dlrash's avatar
dlrash
Copper Contributor
May 07, 2020

svoyer 

 

We have also starting getting this from all our users in the past few days.  Office 2016/2019 Pro Plus and H+B with Exchange 2013 On-Prem.

 

For mine, i just disabled ServerAssistedSearch in the registry, but we need a root cause, as this would be a huge pain to do for all of our users.

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Search

Value name: DisableServerAssistedSearch 
Value type: REG_DWORD
Value: 1

 

  • GogglesPisano's avatar
    GogglesPisano
    Copper Contributor
    May 21, 2020

    dlrash This setting worked for me.  The problem started with the new version of Outlook that moved the search to the top of the window.  The problem was on Exchange accounts that were using a local PST.

     

  • MikelReber's avatar
    MikelReber
    Copper Contributor
    May 07, 2020

    dlrash -- Thank you.

    I verified this fixed the one issue the crept back up.

     

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Search

Value name: DisableServerAssistedSearch 
Value type: REG_DWORD
Value: 1

     

    I will be applying this to our network via GPO until a real fix is discovered.

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