Forum Discussion
Outgoing emails marked as SPAM and Phishing emails by O365 servers
You might want to read the following article on the "health" tab in the office portal...
That really sucks, trying to get past the first line of support is the hardest.
As long as you have the headers stating the category, it should pretty straight forward to resolve. It's just trying to get someone from support who actually understands what needs to happen or have them escalate it to someone that knows.
I'm going to post this resolution to Reddit just-in-case MS decides to lock this thread or delete it.
It's a shame that support can't understand their own technology stack to identify and issue and provide some sort of resolution. This type of process resolution has been in place with other vendors like PaloAlto, Fortinet and Sophos for years.
Update: They finally did it!
Here is the text from MS if anyone needs it to point support in the right direction.
Hi ****,
Hope all is well. My name is *** from Office 365 Next Team,
We received an escalation request with regards to your issue on spam emails. After further investigation www[.]**********[.]com was listed as a phish URL, it appears the site may have at one time been compromised but is no longer. We have properly delisted it. Can you please check if your emails are still ending into spam/junk folder?
Thank you,
***
Office 365 Next Team