Forum Discussion

Copper Contributor

Jul 29, 2018

Solved

Office 365 "The fine print" popup message - is it legitimate?

Greetings, I have been happily using Office 365 (mostly Word) for many years, and I have never had any problems with any of the products. This morning when I loaded Word I was confronted by a pop...

office 365

EricStarker
Aug 03, 2018
Thank you for your patience, everyone.

Here is an official update on this situation.

https://support.office.com/en-us/article/unexpected-license-agreement-pop-up-message-appears-when-opening-office-apps-10646b71-37a7-4ba0-a3e1-ae2a0f470079?ui=en-US&rs=en-US&ad=US

Russ Melton

Copper Contributor

Aug 01, 2018

"My suggestion would be to go with Office 2016 rather than the Office 365 cloud version as you did with Office 2010. That would mean the software is yours for as long as you want to use (or until you upgrade) it whereas Office 365 will evolve over time giving you the feature updates as part of your subscription."

Damien,

This is not just happening to Office 365 cloud subscribers. We are an Office 2016 Professional install base in my office. We are locked out of our programs. We have no subscriptions to Microsoft at all. We just want to launch our applications as we did on Friday.

Thank you for your insight.

Damien_Rosario

Silver Contributor

Aug 02, 2018

Hi Russ

The issue has seemed to go beyond the initial post of the prompt in Office 365 which makes sense to me as it's subscription based, but as you say is also causing grief in the Office 2016 space too.

I had a quick message exchange with Microsoft Community Manager Eric Starker and he is onto the issue and is trying to get a response from the relevant folks.

Guess we will have to wait and see what's happening!

Best wishes and good luck Russ.

Cheers
Damien