Forum Discussion
Office 365 "The fine print" popup message - is it legitimate?
- Aug 03, 2018
Yes, I often actually read (or at least quickly scan) EULA's before accepting, and it's astonishing what we agree to, but there's not a lot of choice, realistically. I sometimes download them, so I may have a copy of the original somewhere -- but I'm not really objecting to their changing the terms of the EULA. They have that right, and we have the right to accept or reject. And I'd be surprised if Microsoft *doesn't* have the legal right to change the terms unilaterally at any time despite the fact that we've paid for a year. I think it's called a contract of adhesion - which basically means they have all the power.
What I'm objecting to is the heavy handed approach (and it's effect on my productivity.) A reasonable approach would be to announce the change and give us EUs notice that the product will cease to function after two weeks (or whatever period of time) if the terms are not accepted. Their decision to take the product hostage is a scene right out of Homeland or Mr. Robot - makes everyone think it's a virus, when it's probably just Microsoft being Microsoft.
Btw, Microsoft's virtual agent has been "connecting me to a live agent" for over an hour now. And the wait time was zero . . .
Maybe the virtual agent didn't accept the EULA update and has been locked out of ... err ... Skype ...