Office 365 Outlook deleting emails automatically

New Contributor

My older emails are being deleted from Inbox and Sent Items automatically. I have to go to Recoverable Items and restore them manually. I would like Outlook not to delete any of the emails. Is there a way to change this?

4 Replies



This will be happening because of a Retention Policy.  Are you the Office 365 Administrator? 

No, I am not. I have this email account from my work.
best response confirmed by s_malik (New Contributor)



OK, so you will need to contact your IT department to ask them about this.  It is not something that you are going to be able to change yourself.