Feb 15 2020
08:27 PM
- last edited on
Feb 01 2023
12:49 PM
by
TechCommunityAP
Feb 15 2020
08:27 PM
- last edited on
Feb 01 2023
12:49 PM
by
TechCommunityAP
Office 365 has no problem installing on my wife's computer. I had removed all past Microsoft office products and installed Office 365 about a year ago. I just noticed it never installed the correct office when I went to use a new function added. My wife's computer shows the office 365 installed.
How do I go about installing 365 correctly? I have spent most of the day trying different recommendations in forums etc.
Feb 16 2020 05:25 AM - edited Feb 16 2020 05:33 AM
Hi, hopefully you have this sorted already but assuming you have bought a Office 365 subscription (@jcrosbie worth checking this O365 subscription is active or has been renewed if I have understood correctly), all I’d do is uninstall Office, with option 2, from the link below, making sure you have the licence/setup details first if it needs to be installed again:
Then download Office 365 per these steps, this is done by signing into your account with the Office 365 subscription, which I am assuming you have:
You’ll know if this has worked afterwards, as it will say in the Account screen in Word for example, you have a Subscription product, as shown here, showing it as a Office 365 version:
The version you have in your screenshot isn’t the version of Office that comes with Office 365, so it will miss out on new features such as those mentioned here: