Jun 28 2018
01:14 PM
- last edited on
Feb 06 2023
03:45 AM
by
TechCommunityAP
Jun 28 2018
01:14 PM
- last edited on
Feb 06 2023
03:45 AM
by
TechCommunityAP
My Office 2016 (with office 365) has been working fine for several months. However, this morning Outlook 2016 prompted for my password and kept prompting no matter how many times I correctly input my password. After much troubleshooting I decided to completely uninstall and reinstall Office 2016 (using the ''Easy Fix it'' tool).
Now even after connecting my Office 365 account to my Office 2016 apps, I am getting a yellow banner saying my products are not activated. I still get a never-ending password prompt loop. I know that my credentials are correct and that I have a valid subscription because all my Office Online apps work fine.
I tried using the SARA tool to troubleshoot Activation as well as the Outlook password prompt but the tool was of no help (I also cleared the credential manager but that did not help either). This has happened to me before with Outlook 2016/Office 365 and I don't understand what causes this.
My questions are:
- How can I be connected to Office 2016 but not be activated if my credentials come from Office 365?
- What else can I try to troubleshoot this issue?
- Why does Office 2016 (especially Outlook) lose my saved password suddenly?
Thanks for the help.
Jun 28 2018 01:44 PM - edited Jun 28 2018 01:49 PM
Are you on a domain connected machine? I had this happen the other day, user was logging in before network was connecting never getting an AD login to do it's thing first thing due to port security not providing network connectivity. Or if you go to sleep all the time and haven't done a login on the account, make sure to log out and log back in with connectivity to domain and it might fix your issue. Something with modern auth specially if using any form of SSO setup.
Wouldn't hurt to reboot either, but when logging in make sure your connected to a DC for auth.
Jun 28 2018 02:29 PM
Jun 28 2018 03:11 PM
Jun 29 2018 05:44 AM
Jun 29 2018 11:35 AM
Jun 29 2018 11:50 AM - edited Jun 29 2018 11:51 AM
This probably could be solved by going to the credential manager and clearing out the entries if that's what solved your issue that's probably why it did cause new profile = new cred cache.
Jun 29 2018 11:53 AM
Jun 29 2018 11:57 AM
Jun 29 2018 12:13 PM