Moving emails from shared mailbox to personal mailbox

[Jason Denness]

Hi

We have a weird fault that started on the 7th Feb.  Using Outlook OWA on Edge.  The user has a shared mailbox in her list and she wants to move some emails to her personal mailbox.  In the past she has just dragged and dropped the email and it has moved.  Now when she drags and drops (and also using the move option) it copies the email, leaving the original in the shared mailbox.

Any idea why you can't move emails, only copy?  Can't find a setting for this and neither can I produce a good enough search term for google to find some help.

Thanks for any advice.

[#2]

Seems to work OK here, but if you can reliably reproduce the issue open a support case and report it.

[#3]

Hi@Jason Denness 

what AccessRights are set for the user on this folder? You can check it the PowerShell command
Get-MailboxFolderPermission <SharedMailbox>:\<Foldername>

I know a similar behavior when you try to move a mail from a read-only mailbox. But here I would honestly expect an error message.

[#4]

I never get anywhere with support cases with Microsoft, just get passed around until I give in. Why I come here, much better support. :)

[#5]

Permissions all look ok. I might try the new Edge Browser, see if that fixes things. Does feel like a random glitch to me as there isn't an error message.

[#6]

Still does it in new Edge browser. They logged on to another computer and it worked ok there so permissions must be ok.

[#7]

This is no longer happening, guess Microsoft fixed things.  wooo

[#8]

I have the same issue on Outlook for Mac, I can drag from my personnal email to the sharde mailbox but not reverse. And I have full right on the shared Mailbox. Hope they are gonna fix this soon too ! @Jason Denness 

[#9]

@Jason Denness 

How about "Reviewer" assign only?

[#10]

Moving emails from a shared mailbox to a personal mailbox in Outlook without creating duplicate copies can be achieved using a two different methods. Here's how you can do it:

Use Rules (for ongoing emails)

1. Create a rule in Outlook to automatically move emails from the shared mailbox to your personal mailbox.
2. Go to the "File" tab, click on "Manage Rules & Alerts."
3. Click on "New Rule" and select "Apply rule on messages I receive."
4. In the "Rules Wizard," select the condition for the emails from the shared mailbox (e.g., sent to a specific address).
5. In the "Do the following" section, choose "Move the item to folder" and select your personal mailbox folder as the destination.
6. Follow the prompts to finish creating the rule. Outlook will automatically move incoming emails from the shared mailbox to your personal mailbox without creating duplicates.

Use Office 365 Backup & Restore Tool

You can use Office 365 Backup & Restore Tool for Moving emails from shared mailbox to personal mailbox  without duplicate copies.