Nov 19 2019
- last edited on
Nov 08 2021
The new Microsoft Visio Data Visualizer Add In won't load in my Office 365 Excel app. What I get is a white box that says loading and then the Microsoft Edge opens with a blank screen.
Is there any way to correct this?
Jan 05 2020 10:55 AM
I also receive this error. If you move the tab or document you can briefly see the sign in screen that is supposed to load. @B_Van_Spanje
Jan 10 2020 07:32 AM
Has this been resolved? I am having the same problem and I just started using the Data Visualizer @B_Van_Spanje
Jan 10 2020 08:28 AM
I'm guessing that since this is still in public preview, they'll take it into account and get it right for the final version. @TracyBe7588
Jan 11 2020 05:08 AM
I have since got a new computer to replace my original 8.1 one and the Visio Add in works on that one. But it still doesn't work on my older computer which has Windows 10, but was originally a 8.0. Not sure if the age of the computer has anything to do with it.
Jan 14 2020 03:00 PM
Good question. I am not seeing anything specific for Office 365. My computer is new and 64bit if that makes any difference.
I do have MS office 2016 suite installed. However, I also have the 365 online account.
I am the first person in the organization to use the data visualizer tool with the plan it's associated with. So there isn't anyone I can reach out to at work.
Jan 14 2020 04:18 PM
I also have a new computer, 64 bit, with Office365 and the latest in Visio.
Jan 15 2020 05:22 AM - edited Jan 15 2020 05:24 AM
@DougPetroshius I am just looking at the possibilities at what is causing this problem. The Visio add in doesn't work on my 32 bit Office 365 Excel on my old computer, but it works perfectly OK on the 64 bit Office on my new computer. Interesting that you are experiencing the same thing on your 32 bit Office. I wonder if this is the cause.
Since January 2019, Microsoft changed the default installation of Office from 32 bit to 64 bit.
Jan 16 2020 06:44 PM
@DougPetroshiusyou can always try to uninstall the 32 bit Office and then install the 64 bit Office to see if that does the trick.
Jan 16 2020 06:46 PM
@TracyBe7588Check to see if your version of Office is the 32 bit version. Let me know if it is.
Jan 16 2020 07:07 PM
My employer required the 32 bit install. perhaps I'll wait until it's out of preview? @B_Van_Spanje
Jan 17 2020 04:25 PM
@TracyBe7588The link below is pretty straight forward on how to tell whether your Office is 32 bit or 64 bit.
Mar 14 2020 02:49 PM
I used on 21-Feb and it worked fine but today no longer working.
While excel shows the add-in with "loading..." message my browser opens with a huge link that goes nowhere.
My excel was just updated to version 16.0.12527.20242 and I have Office 365 subscription.
Looks like a new bug introduced in the add-in.