Message trace shows Advanced threat Protection - Blocked and redirected

Frequent Contributor

One of our users said that they have not received an email and when we did a message trace it says 


"Blocked and Redirected. Advanced Threat Protection Malware: Verdict: Infected, Action: Blocked and Redirected"


However Message trace status shows that the mail is delivered..


My question is if the mail is delivered then why are we getting the above message - blocked and redirected.

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