Forum Discussion

Copper Contributor

Oct 07, 2021

How to set timebound rules for outgoing emails for specific users

I'd like to apply a time-bound rule for specific users email accounts. For example, for user x: Intercept all sent emails and redirect to another email address, instead of the original recipien...

exchange

office 365

Victor_Ivanidze

Bronze Contributor

Oct 08, 2021

Hi, andrewj720,

sorry, I don't understand your terminology. To send an email you have to use an email client.

"So, it's a little like asking what email client I'm using which generates an email to you from this web page"

You do not generate an email to me - you write a chat message using a web application.

Where I can learn to send an email via Freshdesk - could you suggest any tutorial?

andrewj720

Copper Contributor

Oct 11, 2021

Victor_Ivanidze

at https://www.freshworks.com/apps/freshdesk/office365/ see the section called *Push to Outlook

andrewj720
Copper Contributor
Oct 12, 2021
Thanks - Yes, I thought a Power Automate workflow would be required. Is the right community to get help on Power Automate, or is there a specific forum for it - I couldn't find one initially, which is why I posted here.

Otherwise, does anyone know if there are any Power Automate templates/building blocks that I could use as a starting point? Or even better, an example of where someone has done this or something similar before?
Victor_Ivanidze
Bronze Contributor
Oct 11, 2021
Hi andrewj720,

thanks. They said:

"Office 365 accounts - Actionable Messages will be available in preview for Outlook on the web users with Office 365 mailboxes."

So, returning to my initial question, they are are using Office 365 OWA as an email agent.
It means you have 2 options:
1) an add-in for OWA
2) a Power Automate flow