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Chris McFarling's avatar
Chris McFarling
Brass Contributor
Dec 11, 2019

Encrypt options greyed out in Outlook desktop

I have Office 365 Business Premium with Outlook for Office 365 MSO (16.0.12130.20382) 64-bit desktop. This plan does not support Office 365 Message Encryption (OME) on it's own but I added Azure Info...
darinF12's avatar
darinF12
Copper Contributor
Feb 06, 2020

Chris McFarling  Did you ever resolve this? I have the same issue.

Chris McFarling's avatar
Chris McFarling
Brass Contributor
Feb 06, 2020

darinF12I did not. I think it simply doesn't work with the Office 365 edition of Outlook.

  • jwock's avatar
    jwock
    Copper Contributor
    Jan 20, 2021

    i think the issue is outlook installation specific.  My outlook app has the IRM options available and they work but I just set one of my employees up and his IRM options are all grayed out.  We are both able to use the options in OWA, just not on our desktop version of Outlook 365

     

     

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