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aaanne's avatar
aaanne
Brass Contributor
Jan 20, 2023

Emails stuck in outbox

Hello,   We have a user that frequently sends email from a shared mailbox. Some of these emails never leave the outbox, some are actually being sent, and some are not. This happens on a daily basis...
outlook
EricTViking's avatar
EricTViking
Copper Contributor
Jan 26, 2023

aaanne our scenario is that the "Shared" mailbox was a regular Office365 mailbox that multiple users added to desktop Outlook as an additional account. It worked fine for many years like this.

 

Yesterday I ran the SARA tool (Microsoft Support and Recovery Assistant) and it came back saying there was a licensing issue with the account and that we should use a shared account instead.

 

The regular O365 mailbox actually had a valid license so the license was fine.

 

However what I did was to convert the regular O365 mailbox to a shared mailbox in the O365 admin control panel.

 

Will monitor the situation and see whether we continue to get any sending issues with the new configuration.

  • ivannnnn's avatar
    ivannnnn
    Copper Contributor
    May 25, 2023
    Hi EricTViking, I know it's late, but have you encountered issues again after converting the regular mailbox to Shared mailbox?
    • EricTViking's avatar
      EricTViking
      Copper Contributor
      May 25, 2023

      ivannnnn no, after converting the regular mailbox to a shared mailbox I haven't had any issues.

       

      The downside is that in O365 a regular mailbox account can no longer access OneDrive files (other than via the web browser) so if the account stores data in OneDrive you won't be able to access that data from Windows.

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