Forum Discussion
Can't log in to office on desktop
Hello!
I can't seem to sign into my office account from desktop apps. I can log in from online but when I try to open documents on word etc. I can't cause it wont connect. Office asks for an em...
Is your PC Windows 10? Go to Start - Settings - Accounts - Access Work or School - then Disconnect anything you see listed there, and try to log back into the Desktop app...
Along with removing your work account you may have to clear any Office 365 cached credentials in the Windows credentials manager. Then restart you pc, add your work account back and then open Word and it should automatically find and associate with your work account. That's assuming that there isn't any licensing issue.
This has worked for me in the past.