Business Subscription Not Showing

Copper Contributor

Purchased Windows 365 and I have a confirmation email, email states as follows: ‘Thanks for your purchase on November 24, 2022. Your invoice will be ready on November 25, 2022 in the Microsoft 365 admin center. You should be able to start using your subscription in about an hour.‘


It has been over two hours and I show no subscription, no charge in my account. The weird thing is that I was able to set up a domain name throughout the purchasing process. I also received an order number, organization name, and domain name. This order was directly from Microsoft.


Would anyone have any ideas on what could’ve happened? Or what to do from here?


Thank you so much in advance. I do not want to be charged on a monthly basis for something I do not have. 

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