Forum Discussion
Accessing the quarantine of a shared mailbox
I found a few articles that indicate a user should be able access the quarantine of a shared mailbox if they are given full access to the mailbox. It appears the user must be given access using thei...
Arindam_Thokder
Microsoft
MicrosoftPiotr_Jezewski lazarus72 - As mentioned earlier, the plan is to give end user access the quarantine for shared mailbox by changing the recipient address to shared mailbox from quarantine portal. This change is yet to be enabled for worldwide tenants. Unfortunately, I do not have an ETA for this.
I agree with everyone on this thread. This is a highly needed feature. We just went back to EOP/Defender for email protection, and this caught us off guard. Prior to going live with "EOP" I did confirm this functionality with Microsoft Support and a PFE and was told that this was possible (end users with Full Rights to the shared mailbox would be able to view the email messages in the quarantine portal). Microsoft Support tends to give the wrong info with features/capabilities not even implemented yet. Microsoft is quick to take our G5/E5 licensing money but slow to implement promised features and capabilities.
My understanding is that users viewing shared quarantine did work at one point and it was lost when they moved the quarantine function to the security portal. That's why you can find posts saying that it does work. Now it's been coming soon again for months.
