Forum Discussion

Traveler2045

Copper Contributor

Sep 17, 2020

Solved

"New Outlook" not showing but on latest slow build for Mac

I have two Macs, both on Catalina. One is via work and uses Office 365 enterprise. On that Mac I have the latest slow insider build and I'm using the all new Outlook for Mac interface via the toggle....

Traveler2045
Sep 18, 2020
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

Evan_Bolin

Former Employee

Sep 28, 2020

Hello HDJulie,

Sorry to hear that toggle is still not showing after reinstalling the latest Insider Fast. Since you're still not seeing the option, you will want to reach out to support to further investigate your experience.

Thanks,

Evan

HDJulie

Copper Contributor

Sep 28, 2020

Evan_Bolin I did end up contacting support. My issue was that my gmail accounts were not set up a Google accounts but rather as Pop accounts.