Forum Discussion

Traveler2045

Copper Contributor

Sep 17, 2020

Solved

"New Outlook" not showing but on latest slow build for Mac

I have two Macs, both on Catalina. One is via work and uses Office 365 enterprise. On that Mac I have the latest slow insider build and I'm using the all new Outlook for Mac interface via the toggle....

Traveler2045
Sep 18, 2020
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

HDJulie

Copper Contributor

Sep 27, 2020

This is very frustrating. I have removed all of my email accounts other than my main GMail account. It is a straightforward GMail account. I have uninstalled Outlook, reinstalled it from my Office 365 subscription. When I restarted Outlook, I got a popup to install the latest version for Insider Fast. I let that install & when starting Outlook there is *still* no option to switch to the new version. The toggle is supposed to show at top in the area of the ribbon bar even in the Mac, correct? If the toggle is not showing for me then I'm thinking I won't get the new version once it is available for regular release.

Evan_Bolin

Former Employee

Sep 28, 2020

Hello HDJulie,

Sorry to hear that toggle is still not showing after reinstalling the latest Insider Fast. Since you're still not seeing the option, you will want to reach out to support to further investigate your experience.

Thanks,

Evan

HDJulie
Copper Contributor
Sep 28, 2020
Evan_Bolin I did end up contacting support. My issue was that my gmail accounts were not set up a Google accounts but rather as Pop accounts.