Forum Discussion

Traveler2045

Copper Contributor

Sep 17, 2020

Solved

"New Outlook" not showing but on latest slow build for Mac

I have two Macs, both on Catalina. One is via work and uses Office 365 enterprise. On that Mac I have the latest slow insider build and I'm using the all new Outlook for Mac interface via the toggle....

Traveler2045
Sep 18, 2020
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.

Evan_Bolin

Former Employee

Sep 23, 2020

Hello HDJulie,

Only certain types of accounts are supported in the New Outlook for Mac due to certain limitations. We do plan to add support for other account types in the future, but we don't have a specific ETA to share yet. The only way, for now, to use these unsupported accounts, is to use the Old Outlook for Mac. We understand this is inconvenient, but we are working hard to bring support for these accounts as soon as we can.

Thanks,

Evan

HDJulie

Copper Contributor

Sep 23, 2020

Evan_Bolin I removed my custom domain that is hosted elsewhere. I quit Outlook & restarted & no toggle. I have another custom domain but it is hosted by Google. The incoming & outgoing servers are the same as for Gmail accounts (pop.gmail.com, smtp.gmail.com). Is Outlook using the domain name as the indicator (@gmail.com), or the servers (pop & smtp)?

HDJulie
Copper Contributor
Sep 28, 2020
Evan_Bolin I did end up contacting support. My issue was that my gmail accounts were not set up a Google accounts but rather as Pop accounts.
Evan_Bolin
Former Employee
Sep 28, 2020
Hello HDJulie,

Sorry to hear that toggle is still not showing after reinstalling the latest Insider Fast. Since you're still not seeing the option, you will want to reach out to support to further investigate your experience.

Thanks,

Evan
HDJulie
Copper Contributor
Sep 27, 2020
This is very frustrating. I have removed all of my email accounts other than my main GMail account. It is a straightforward GMail account. I have uninstalled Outlook, reinstalled it from my Office 365 subscription. When I restarted Outlook, I got a popup to install the latest version for Insider Fast. I let that install & when starting Outlook there is *still* no option to switch to the new version. The toggle is supposed to show at top in the area of the ribbon bar even in the Mac, correct? If the toggle is not showing for me then I'm thinking I won't get the new version once it is available for regular release.