Forum Discussion
"New Outlook" not showing but on latest slow build for Mac
Evan_Bolin I found the "problem". I had an IMAP account setup in legacy Outlook. Once I removed the IMAP account and re-launched Outlook the 'new' experience was available to me.
Hello HDJulie,
One of the requirements for the New Outlook for Mac is that the email account must be an Office 365, Outlook.com, or Google account.
Thanks,
Evan
So a custom domain for personal use, such as mycustomdomain.com, cannot use the new Outlook for Mac? Is there a specific reason this change was made?
Hello HDJulie,
Only certain types of accounts are supported in the New Outlook for Mac due to certain limitations. We do plan to add support for other account types in the future, but we don't have a specific ETA to share yet. The only way, for now, to use these unsupported accounts, is to use the Old Outlook for Mac. We understand this is inconvenient, but we are working hard to bring support for these accounts as soon as we can.
Thanks,
Evan
Evan_Bolin I removed my custom domain that is hosted elsewhere. I quit Outlook & restarted & no toggle. I have another custom domain but it is hosted by Google. The incoming & outgoing servers are the same as for Gmail accounts (pop.gmail.com, smtp.gmail.com). Is Outlook using the domain name as the indicator (@gmail.com), or the servers (pop & smtp)?
This is very frustrating. I have removed all of my email accounts other than my main GMail account. It is a straightforward GMail account. I have uninstalled Outlook, reinstalled it from my Office 365 subscription. When I restarted Outlook, I got a popup to install the latest version for Insider Fast. I let that install & when starting Outlook there is *still* no option to switch to the new version. The toggle is supposed to show at top in the area of the ribbon bar even in the Mac, correct? If the toggle is not showing for me then I'm thinking I won't get the new version once it is available for regular release.