Print function crashes on Office 365 apps build 15522.20000

Occasional Visitor

Trying to print from any Office 365 application crashes Office. You can print from any other application. Error message is:


The description for Event ID 1 from source Universal Print cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


User Interaction Required while trying to get a token silently. ErrorCode: 0xcaa10001, Error: Need user interaction to continue.


The locale specific resource for the desired message is not present

1 Reply

@bhuge So I had the same problem removed the printer, deleted %AppData%\Local\Microsoft\Office and %AppData%\Roaming\Microsoft\Office - restarted the computer, installed the printer and then the problem was resolved. Hope that helps.