Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
MicrosoftHi Joe Savage - Would be great if you can help us understand why you'd like to reverse this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
We believe that sending messages to a group of people should behave the same way as sending messages to individuals. This change is made to achieve parity in email sending behavior to a person or to a group. When I send an email to a person, I do not receive that email back in my inbox. So why would i expect otherwise if I send that message to a group?
Yes, they would like to receive it as a confirmation it was delivered. I understand why this might be seen as unnecessary, but I still deal with a lot of users who frequently CC/BCC themselves on all emails as well which is similar. It's a bit redundant, but if it makes them more comfortable/ confident their message was received, I don't have a problem with it.
I agree that the new behavior makes sense for most people and should be the default, but I don't think it's unreasonable to ask that we be given the option to return to the previous behaviour if that's what is preferred by the user, especially since that's the way it's been configured for a while now.
- Ravin SachdevaThanks for your feedback. We will evaluate making this option configurable.
Please make this configurable asap. This is a big issue for us. You announced this as a replacement for distribution lists but it is not. We manage several O365 installations and our customers are not happy.
- Please make this configurable. It's been a big issue for us. It was supposed to be a direct replacement for a distribution list and it's not.
