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martyholmy's avatar
martyholmy
Copper Contributor
Aug 31, 2023

What happened with my Bing Chat?

Hello,

 

I had Bing Chat Enterprise which worked very well, but then I got assigned a license to Copilot and it is now replaced with Bing Chat Copilot (It just says Microsoft 365 Copilot at the top).

 

It now only answers me with internal results, no external results. It is worthless to me now! It even lies and says it will search externally when I ask it.

 

I longer have a need for it and can basically just go to Google instead and manually search things.

  • GabeHo's avatar
    GabeHo
    Icon for Microsoft rankMicrosoft
    Aug 31, 2023
    Hello! Thank you for the feedback! Our teams are aware of this and will soon be rolling out updates to help resolve this.
    • knutsalv's avatar
      knutsalv
      Brass Contributor
      Sep 06, 2023

      GabeHoThanks for listening. The solution that I see today (with a split between internal and external) seems to be exactly what we need.  

      • FelixH_KM's avatar
        FelixH_KM
        Copper Contributor
        Sep 07, 2023

        knutsalv - thank you very much for raising the issue. I completely agree. Now I see that you experience an improvement. Could you maybe share what you see now? We're also on Copilot and my Bing Chat experience is now (still) only covering the internal perspective. This is a shame, because for internal, I would use Copilot Business Chat in Teams and for external I would like to use Bing Chat... if Bing Chat Enterprise (BCE) integrated both worlds, even better!

        One extra piece of info. We're still on Bing Chat (consumer). We could not yet enable BCE for reasons of EU data protection doubts. @GabeHo - maybe you know if having consumer/enterprise Bing Chat makes the difference here...

        Thank you!What I see

  • NITIN SHUKLA's avatar
    NITIN SHUKLA
    Brass Contributor
    Aug 31, 2023
    I see the same thing....I believe the Copilot license supersedes the BCE functionality. And I agree with you....while it's useful for me, I'd still like the optionality to scope my chat to internal or external sources. Hopefully on the roadmap from MSFT.
    • knutsalv's avatar
      knutsalv
      Brass Contributor
      Aug 31, 2023

      We initially believed that Bing Chat Enterprise would be a suitable replacement for ChatGPT, as it would ensure protection of the Chat dialogue. However, after adding the Copilot license, we found that the service became almost useless, as its focus shifted to 90% internal Graph. Pernille-Eskebo, we need the ability to choose between internal and external sources ourselves!

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