Forum Discussion
New copilot app can't switch from work to personal account
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
I have the same issue, But just clearing your browser’s cache and cookies it's helpPS83Tech
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
- this worked perfectly for me. thank you !
tanghm Many Thanks - IT WORKS!!!
After deleting the cookies as per your instructions everything goes smooth and I am able to use the COPILOT with my personal account again (after 5 days). The only downside: all the chat history got lost / starting from zero, again. But that's hardly associated with cookies....
Thanks again.
Jan- Thank you very much. I solved my problem by following the steps.
- Thank you. This works for me!!!
- thanks, that worked
- this worked for me. hope microsoft fix these basic things asap.
- Awesome, thank you, this solution finally fixed the problem!
