Forum Discussion

DuraiDJ's avatar
DuraiDJ
Copper Contributor
Dec 02, 2023

MS Copliot - Shared Mailbox

Hi All, Please let me know if the MS Copilot can respond to our prompts in context to specific common/shared mailbox. This is scenario like support person will have access to common/shared mailbox ...
  • MichelvanVliet's avatar
    MichelvanVliet
    Dec 03, 2023
    Hi DuraiDJ,
    Copilot scenarios in Outlook are restricted to a user’s primary mailbox and are not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes that the user has access to.
    Regards,
    Michel
MichelvanVliet's avatar
MichelvanVliet
Brass Contributor
Hi DuraiDJ,
Copilot scenarios in Outlook are restricted to a user’s primary mailbox and are not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes that the user has access to.
Regards,
Michel
Andre_Caron's avatar
Andre_Caron
Iron Contributor
Dec 04, 2023

Thanks MichelvanVliet ,


I hope this will change, as mentioned by DuraiDJ , this could be very helpful.

 

Kind regards, 

  • citizen_c's avatar
    citizen_c
    Brass Contributor
    Mar 13, 2024

    Andre_Caron Yes, this will be extremely useful for our teams who use multiple shared mailboxes and need to analyse and collate information stored in those e-mails and calendars.

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