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RaulSG's avatar
RaulSG
Brass Contributor
Feb 23, 2024

Different screens for users of the same tenan

Hello community!
I have the following problem: in my company, we have some users who have a M365 E3 + Copilot for M365 account and others who have a M365 E3 for Developers + Copilot for M365 account. When accessing the copilot.microsoft.com page logged in with their accounts, the E3 users see the Work / Web switch and the E3 for Developers users do not see it. What can this situation be due to?

 

Thank you very much.

  • MSFrodo's avatar
    MSFrodo
    Icon for Microsoft rankMicrosoft
    Feb 23, 2024
    That sounds likes cross cookie authentication errors.. Try using In-Private mode.
    • RaulSG's avatar
      RaulSG
      Brass Contributor
      Feb 24, 2024

      Hello MSFrodo, thank you for your response.
      I have tried that solution but it doesn't work, the same thing happens.

  • reachrj's avatar
    reachrj
    Iron Contributor
    Feb 25, 2024
    Is the developer license a sandbox? Developer program has 25 licenses per tenant. If this is the license, then I am afraid Copilot wont work.

    Try switching the license to regular ME3 for one of the user to test if possible.

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