*Updated on February 21, 2023
In the digital era, contacts have become increasingly important. They help users to create new relationships and nurture existing ones, which form building blocks to lasting relationships that enable users to do more.
We often hear from our users that their contacts get stale over time, and they would like them to update automatically. Our users also find organizing contacts challenging. They want an easy way of organizing contacts into relevant categories of people from mail, calendar, and People hub.
You asked and we delivered
We understand and appreciate this need and have some exciting news to share with you! Today, we’re pleased to announce that we’ve introduced a new set of intelligent experiences to help you better access and manage your contacts:
- Self-updating contacts (for enterprise users only) to always keep contacts up to date.
- Contact categories to easily organize, find, and connect with contacts.
- New contact editor to add, update, and manage contacts.
- Upgraded People hub to view, manage, and collaborate with contacts.
Self-updating contacts (for enterprise users only)
All the new contacts you add from the people card of a person belonging to your organization will be self-updating contacts. These contacts automatically stay up to date based on the organization directory. Any modifications made to contact details, such as phone number, department designation, etc., will automatically be updated in the contact.
We also ensure that users can choose what information to persist in their contacts without losing any data. Users can choose whether they wish to keep their personal edits or override their edits with the suggested update. No more stale contacts!
Organize contacts using Categories
Moving away from the traditional way of organizing contacts, we’re introducing Categories—a new, easy, modern, and flexible way of managing contacts replacing the existing folders. Categories are just like tags; you can apply these tags to contacts to group contacts into desired categories.
Categorizing helps selectively view contacts associated with that category for faster retrieval and collaboration. You can add categories to a contact from their people card in mail, calendar, or in the People hub.
Your existing folders are migrated to categories, and you'll see them as categories in the left navigation pane. Contacts that were in a particular folder(s) are stamped with categories that share the same name as the folder. These can be accessed by clicking on the category in the left navigation pane.
*Known limitation: Folders on Outlook desktop will show as categories in Outlook on the web. New categories created or contacts stamped newly with categories on Outlook on the web will not reflect on Outlook desktop as corresponding folders.
New contact editor
Introducing our new contact editor, which brings a new and better visual experience. The new contact editor allows you to create, update, and categorize contacts, and manage them from the email, calendar, and People hub so you can focus on your core job while simultaneously managing your contacts.
People hub
The abovementioned new experiences and the Outlook Web App (OWA) People hub are powered by the new, rich, and intelligent contacts schema.
What can you do in People hub?
- View, manage, and organize your contacts
- Create and manage personal contact lists
- Access important contacts by favoriting them
- Quickly call, message, and email contacts/contact lists
- All of this and more!
Please Note: Users will not be able to access Public Folders contacts from People Hub in Outlook Web App. Please visit People Hub in Outlook desktop to view and manage Public Folder(s) contacts.
How can you access the new contacts features?
Sign into OWA and select the People icon 
We’re listening!
Our goal is to make it easier for you to manage contacts with our latest technology in the People hub. With this latest update, we hope you'll find it easier to access and manage your contacts.
Let us know how you feel about these features. If you have any questions, feedback, suggestions, or any issues to report, please post it in the blog's comment section below, or email us at: contactMgmtFeedback@microsoft.com.
We'll use this feedback to improve our offerings.
Gargy Shekhar
Senior Product Manager