Jan 05 2024 08:36 AM
When attempting to open the OneNote Windows Desktop client from SharePoint, we are getting the error, "We couldn't open that location. It might not exist or you might not have permission to open it. Please contact the owner of onenote:https://companyname.sharepoint.com/sites/SiteName/SiteAssets/Name #1 (V 04, 08, 97 for more information."
I gave myself full admin permissions to the site and can fully access it on SharePoint, so it shouldn't be a permissions issue. The original owner of the site is also unable to open this notebook in OneNote.
Initially, I thought it might be the way that it was named as the name of the notebook was "Name #1 (V 04, 08, 97 & 377) Notebook." Note that everything after the ampersand in the original error was missing so I thought that maybe just renaming the file would resolve it, but alas, it has not.
Now the error reads: "Please contact the owner of onenote:https://companyname.sharepoint.com/sites/SiteName/SiteAssets/Name #1 (V 04, 08, 97 and 377 Notebook/Untitled%20Section.oneDesign%20Kick-Off for more information." The last part is the section name and tab.
When attempting to open the Notebook on mobile, I get the error: "OneNote can't open this notebook because it has been deleted or moved. Please check the link address and then try again."
Jan 24 2024 01:11 PM
Feb 06 2024 08:08 AM
@rbgibbons
The root cause of this error is 99% redundant permissions given to OneNote. In my case I had given permission to affected user via a distribution group as it is getting inherited from the parent. Also, permission was given directly when sharing OneNote. So, remove the permission given through group and just sharing the OneNote will resolve this issue.
I had multiple affected users having unique permission setup like I said, and this resolved the issue of syncing.
Troubleshoot Steps (Must have Owner/Admin permission to perform):
1. Check if affected user has been granted permission to OneNote multiple times. i.e. directly, via SharePoint security group etc.
2. Next, I would suggest removing the user completely from OneNote. And make sure user has been given permission just once.
I hope this make sense!
This has resolved this same issue for multiple affected user.
Apr 02 2024 06:32 AM - edited Apr 02 2024 06:33 AM
In my case it was because of the file name having a space in it and the system reading that space as a break or end of filename. Therefore, there wasn't a file in that location with the truncated name. That's it.
May 01 2024 03:03 PM
May 01 2024 04:23 PM