Forum Discussion

MVP

Jul 21, 2017

Solved

Service Request links not working anymore

Hi Guys, Since this morning i'm unable to click on the New service request and View service requests anymore. The hyperlink is gone. Somebody removed the hyperlinks by accident?

admin

microsoft 365 admin center

office 365

Anne Michels
Jul 21, 2017
Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

Thanks,

Anne

Anne Michels

Former Employee

Jul 21, 2017

Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

Thanks,

Anne

Tanya Denton

Iron Contributor

Aug 01, 2017

any news on this, i cannot get to a service request i logged last week to be able to prompt for an update

Anne Michels
Former Employee
Aug 01, 2017
Hi Tanya, this issue has been fixed. Could you please send us a screenshot of what you're seeing so that we can investigate?

Thanks,

Anne
- Tanya Denton
  Iron Contributor
  Aug 02, 2017
  Every time I click on View Service Requests from either the left nav or the home page link, the attached fly out appears which does not give me an option to view 'existing' service requests.
  - Tanya Denton
    Iron Contributor
    Aug 02, 2017
    Anne Michels - the problem I believe is that any old tickets created prior to the new experience were not showing. I have just created a new one and now when I go to View Existing Requests, I can see the newly created one. So going forward I think we are OK.