Forum Discussion
alexk_gsb
Apr 14, 2021Copper Contributor
O365 group NEW messages/conversations are not visible in Outlook O365
Several of my users have reported that they are unable to see new messages under Groups. Outlook shows a number of the new messages, but when they click on a group, they can see only old messages dow...
PDostiyar
Apr 14, 2021Bronze Contributor
alexk_gsb are you able to see these message / emails on the web client under group? if so then will investigate by creating an alternative or secondary profile of outlook and check how it works.
alexk_gsb
Apr 14, 2021Copper Contributor
well, as i've mentioned in my original post,
1. I'm able to see the new messages in OWA
2. under new/secondary profile it works until Outlook is restarted
1. I'm able to see the new messages in OWA
2. under new/secondary profile it works until Outlook is restarted
- Federico_ramaApr 15, 2021Copper Contributor
alexk_gsb Hi, i think that i'm having this issue. This is the old outlook app, working properly and showing the latest mails:
This is my up to date Outlook client not showing the search bar and displaying old messages:
i'm gonna try to reinstall (uninstalling with Office removal tool and installing with ODT) and see if it works