Forum Discussion
Marketplace buying experience not yet mature for native Teams apps?
Christoph Schoch Thanks for your feedback here. A few comments to follow up:
Your first comment is related to the errors user encounter: These errors could be because of multiple reasons our Mcirosoft commerce system encountered during the purchase. Today both admins and information works can purchase the 3P SaaS in Teams as long as it is enabled by the tenant. All our purchases go through Microsoft commerce systems which has multiple checks in place to make we are compliant. In case of specific failures, we generally display error to the customer so they can retry. In other cases the account might go through background risk check and needs to go under review. Agree that some of these errors are not self explanatory in 100% cases and we are actively working on solving these with our new purchase experience
For your 4th and 5th comments - Yes, Microsoft has its own checks for the payment methods enabled in Teams for purchase. For 3P SaaS app purchases, we support purchases using credit cards. We do have stringent fraud checks because of which the payment methods enabled for purchase have to meet those criteria. For invoice pay to be enabled there is a set of process we have at Microsoft as part of Commerce credit, risk checks and each tenant billing account who wants to enable this has to go through those steps. This is to make sure we are compliant and meeting all fraud checks in place.
Re: your last comment, for dark mode will let the store team know so they can look into this experience. For sort order of SKUs, we are aware of this issue and are actively working with our team on this.
Please let me know if you have any additional questions or feedback.
- justinroyalJul 14, 2023Microsoft
Christoph Schoch I also wanted to mention that if you have a transactable Teams app on marketplace, we invite you to join a private group specifically for Monetized Teams ISVs where you can interact more directly with our Teams team. If you are interested in joining, please send me a direct message on this community site.