Resolved: Long sync times in Intune for Managed Google Play private apps and web apps

Published Dec 16 2021 11:34 AM 6,567 Views

Updated 03/29/22Google has released a fix on 02/22 to resolve this issue. Should anyone continue to experience syncing issues between Managed Google Play and Microsoft Endpoint Manager, please open a new support request via the Endpoint Manager admin center's Help and support blade, or any of the methods here: https://aka.ms/IntuneSupport, as this will help us capture all the information needed to resolve your issue. Thanks!

 

We were recently alerted to a known issue affecting Managed Google Play web apps and private line-of-business (LOB) apps. If you recently created or have been added to a web app and sync your tenant, it may take three to six hours or longer for you to see the apps in Microsoft Intune. Google is aware of this issue and their engineering team is currently working on a fix.

 

Scenario

An admin creates a new Managed Google Play web or LOB app via one of the available publishing methods: the iFrame in the Microsoft Endpoint Manager admin center, the custom app publishing API, or the Google Play Console external to Intune. Then, the admin selects Sync from either the Microsoft Endpoint Manager admin center or the Google Play console. They expect to see their apps in Intune within a short timeframe, but it can take hours to appear in the app list in Intune. Existing web and private apps are not affected, including updates or edits to those apps.

 

There is one available workaround for web apps for dedicated devices using Microsoft Managed Home Screen by creating and deploying web links instead of Managed Google Play web apps. In the Microsoft Endpoint Manager admin center, go to Apps > All apps, select Add, and then choose web link as the app type.

 

Microsoft Endpoint Manager admin center > All apps blade with the "Add" and "web link" options highlighted.Microsoft Endpoint Manager admin center > All apps blade with the "Add" and "web link" options highlighted.

There is no workaround for any other app type or enrollment scenario at this time.

 

We will continue to update this post as new information becomes available. If you have questions or comments for the Intune team, reply to this post or reach out to @IntuneSuppTeam on Twitter.

 

Post updates

01/04/22: Google is actively working to fix this issue and we’ll update this post as additional information becomes available. Stay tuned to this post for any future updates.

03/02/22: Google has identified a fix and is close to resolution.

03/29/22: Google has released a fix on 02/22 to resolve this issue.

7 Comments
Version history
Last update:
‎Mar 29 2022 12:18 PM
Updated by: