By Support as a Feature | Intune
Have you ever had a problem deploying policy to devices in Intune? Is there ever an application that you know should be on a device, that you can’t seem to get installed? As you already know – sometimes things do not go as expected for several reasons. Maybe a device was not connected to the internet to receive policy. Maybe the app failed to install because an end user uninstalled the app after it was installed. The point here is even when things are set up perfectly, sometimes there are things out of our control as administrators of the technology.
As the Troubleshooting Program Manager for Intune, I want to explain where we are today to bring awareness to troubleshooting capabilities. In addition, I’ll share improvements we are making. Through this dialog, I hope to give you a better idea of where we’re going in troubleshooting and provide a forum for you to voice your experience and feedback. For those who are attending Ignite this year – I’ll be there in person and looking for face-to-face in person feedback from this community.
Troubleshooting Blade Intent
Our customers tend to have a few simple questions we work towards answering. At a high level, my goal is that we successfully address these problems for you and empower you to self-remediate these types of issues as they are encountered:
The Troubleshooting Blade
The Troubleshooting Blade (located under your favorites in the Device management admin portal as well as in the Azure Portal) was designed to give a helpdesk persona within your organization an “at a glance” view of one user at a time providing a snapshot of user configuration. Note that access to the blade is controlled through Role Based Access Control so that you can assign access to individual users in your organization and allow them to Troubleshoot, but perhaps not be policy creators/or configuration makers. This granularity was an intentional split as a helpdesk person who works to resolve issues for individual users and devices is not necessarily the same person that manages your entire environment.
The troubleshooting blade lets you look at the following areas today:
Here’s what you can find and troubleshoot in each area.
User Selection
In this area:
Licensing & User Information
In this area:
Groups & Messages
In this area:
Icons Explained:
Success |
|
Warning |
|
Error |
Assignments
In this area:
Devices
In this area:
Azure Active Directory and Intune Compliance Icons Explained:
Compliance has been checked and device is compliant |
|
Compliance has been checked and is not compliant |
Application Install Icons Explained:
All required applications for device have been installed |
|
Some required applications for device have not been installed |
App Protection Status - note these updates are expected in the upcoming Intune release.
In this area:
Icon Explained:
The icons in this view are simply informational.
Enrollment Failures
In this area:
You can click on individual failures to then see details about the failure and recommended steps to remediate:
Again, we do plan to follow-up with more in this series so if you’ve made it this far, let us know what questions or suggestions you have for our next one! And visit us at Ignite at the Intune booth.
Post updated:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.