Send mail to helpdesk from responder mail after submitting MS Forms
Hi everyone, I have the following situation: We are using Jira as helpdesk. Users can create helpdesk tickets when they send a mail to help@... After that they get a mail from jira, with access to their ticket. The it admins can also respond to the ticket creator, to get further information. A lot of our user don't understand this. We get a lot of duplicated mails and mails with missing information. Cause we don't want to create jira accounts for all our users, we now tried to use MS Forms. We try to use PowerAutomate to send a mail to help@... after the responder submitted his answers. As I explained it is necessary to send these mails with the responder mail. Otherwise the users with problems will not get the jira mail, that a ticket was created and our it admins can not respond to their tickets. Problem: Flow failed. You are not authorized to send mail on behalf of the specified sending account. { "status": 403, "message": "You are not authorized to send mail on behalf of the specified sending account.\r\nclientRequestId: d45fd15f-1758-4eea-82d5-1ed94570cf13\r\nserviceRequestId: 3bde0f4e-b927-467d-b94c-e1ac912ac7f0", "error": { "message": "You are not authorized to send mail on behalf of the specified sending account.", "code": "ErrorSendAsDenied", "originalMessage": "The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message." }, I have already read through a lot of similar questions, but actually I didn't find a solution. Is there any solution to this?